For a supported matrix configuration, go to Receiver for Windows Crypto Kit Updates article. If you receive a “ Socket Operation on Non-socket” error message while attempting to connect to an Application or Desktop using Citrix Receiver for Windows 4.12, this is because the configuration on the client and/or VDA is currently un-supported. Move them under Configured.įirst click OK, then Done to save the configuration. Then, remove the DEFAULT_BACKEND option by clicking the ¬minus (¬–) symbol next to it. Under the SSL Ciphers section, click on the pencil to edit. Then, navigate to Configuration tab > System > Profiles > SSL Profile > Click on ns_default_ssl_profile_backend and Select Edit To verify if the Default profile was enabled, repeat step 1. Select Yes when the following prompt message appears.

Navigate to Configuration tab > Traffic Management > SSL and Select Change advanced SSL Settings.Ĭheck the box labelled ‘ Enable Default Profile’ and select OK. Please follow the below steps for configuring the required cipher suites on NetScaler Gateway SSL error 4: Operation completed successfully.The Citrix SSL Server you have selected is not accepting any connections.Please contact system administrator for further assistance. The published resource is not available currently.

Please follow the instructions listed below. If you receive one of the error messages below, while attempting to connect to an Application or Desktop using Citrix Receiver for Windows 4.12 via Citrix NetScaler Gateway. “SSL error 4: Operation completed successfully”. “The Citrix SSL Server you have selected is not accepting any connections”. Please contact system administrator for further assistance”. “The published resource is not available currently. To troubleshoot the issues, follow the next steps based on the error messages. When attempting to connect to an Application or Desktop using Citrix Receiver for Windows 4.12, you may see connection failures possible related to the new Crypto Kit updates. Please be ready to supply this information to your Citrix support representative when requested. TLS and DTLS network traffic should be captured at the client device, Citrix NetScaler Gateway, and VDA (if possible). If these troubleshooting steps do not resolve your issue, please use a network tracing tool such as Wireshark to capture TLS and DTLS network traffic. In addition, this article is intended for system administrators. It also provides troubleshooting steps for each issue. This article discusses error messages that may occur while launching TLS or DTLS encrypted sessions when using the Citrix Receiver for Windows 4.12 and describes the possible causes of each error message. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. This article is intended for Citrix administrators and technical teams only.

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